• Wear your hearing devices from the time you get up in the morning until the time you go to bed
  • Keep your hearing instruments clean
  • Keep your hearing instruments dry
  • Moisture-free hearing instrument savers
  • Battery usage and safety
  • Battery Doors
  • Pets and your hearing instruments
  • Receive regular maintenance every 2-3 months


Wearing your hearing instruments all day, during your waking hours, will help your brain learn to adjust to all the new sounds you will be hearing. If your hearing instruments make your ears sore, please contact us as soon as possible for an appointment, or do not wear them until you are able to come into the office. If you are unable to wear your hearing instruments all day, every day, due to physical or sound discomfort, please call our office to set up a time, andsomeone will work with you immediately. Little problems have little answers. Your time, patience, and commitment to the daily use of your new hearing devices will determine your success.


  • Wipe your hearing instruments off every night with a dry cloth or tissue. DO NOT USE WATER, RUBBING ALCOHOL, OR PEROXIDE ON THE DEVICES, AS THIS CAN DAMAGE THE MATERIALS.
  • For custom products, brush both the receiver and the microphone(s) to remove excess wax and debris using the black brush we provided at your fitting. The receiver is on the end of the hearing instrument that goes into your ear canal. The microphone(s) is next to the battery door.
  • For behind-the-ear hearing devices, brush the earmold, including the small, open holes at the tip that go into your ear canal. Brush the part that goes behind your ear, including the microphone area, any push buttons or volume controls, and the battery door. Come in every 3 to 6 months for a new tube for your earmold if the tube hardens or discolors.
  • If your hearing instrument stops working, check to be sure the receiver (or earmold) and microphone(s) are free from wax and debris. If they are blocked, the hearing device will not work. Remove any wax or debris from these areas using the brush or pick that you received.
  • If all is clean and the hearing instrument still does not work, put in a new battery.
  • If this does not solve the problem, please call or come in so that we can check your hearing instrument. The problem may be something that we can correct at our office, or it may involve a manufacturer repair. Our well-trained audiology assistants can determine the best course of action for any of these maintenance issues.


  • While we recommend that you wear your hearing instruments all day long, there are some exceptions to this. You do not want to wear them if they are going to get significantly wet, including the following situations:
  • Do not wear them while bathing, showering, or swimming. Do not wear them when washing your face.
  • Never submerge them in water.
  • Do not store them in the bathroom or kitchen.
  • Always remove hearing devices when going to the hairdresser.
  • Do not wear your hearing devices while working in the yard or during heavy exercise where you perspire a lot.
  • If it begins raining, sleeting, or snowing, and your head will get wet, then take them off.


  • Remove your hearing instruments and turn them off at night. Open the battery door to let the device “air out.”
  • Place your hearing instruments in your nighttime case (moisture-free hearing instrument saver) after taking them off. Leave the devices in your hearing instrument saver every night so that they are easier to find in the morning.
  • Since your hearing instruments may not work well in a hot or humid climate because moisture can get in your ear and into your hearing instruments, you must use your hearing instrument saver every night to dry out any moisture that may get in them during the day.

Three different types of moisture-free hearing instrument savers are available:


This device is electric and needs to be plugged in. This unit pulls and stores moisture in a replaceable desiccant, called a DryBrik. The DryBrik absorbs moisture from your hearing instruments. The DryBrik will generally fill with moisture in about one (during the summer) to two (during the winter) months. If you are prone to outer ear infections, some types of boxes have a germicidal lamp, which sanitizes and kills germs so infections cannot spread.

Basic instructions on how to use the Dry and Store box are as follows:

  • Open the lid of the box and place the DryBrik in the smaller compartment and place your hearing instruments in the larger compartment with the battery doors open.
  • You do not need to take the batteries out of your instruments.
  • Once you close the box, press the start button and the unit will stay on for approximately six to eight hours and automatically turn off. If you want to stop the cycle sooner, simply open the box.
  • When you remove your instruments in the morning, make sure that the box is closed all the way so that it doesn’t remove moisture from the air.


This hearing instrument saver is electric and needs to be plugged in. Press the red button and a light will appear indicating that the box is on. This Moisture Guard circulates warm, dry air over the hearing instruments. Place the instruments in the box with the battery doors open. Leave the box on at all times. You do not need to turn it off. Leave the devices in the box overnight. Wait about 5 minutes after removing the instruments from the box before putting them on, as your hearing instruments may feel slightly warm.


This option is best to use when traveling to humid environments, and you are unable to take one of the electronic hearing instrument savers with you. A small “pillow,” full of desiccant beads, will absorb moisture from your hearing instruments. The pillow fills with moisture, indicated by a change in color of the beads. When this occurs, the pillow can be microwaved to remove the moisture, and the saver can be reused.


  • Always keep spare batteries with you in your purse or a battery caddy. Batteries tend to die at the most inopportune times!
  • Batteries should be stored in a drawer at room temperature.
  • Batteries are heat sensitive, and should not be kept in the car or in the bathroom, as this will degrade the battery life.
  • Hearing instrument batteries SHOULD NOT BE REFRIGERATED.
  • Batteries have a shelf life of about a year, so do not purchase too many at a time.
  • Keep batteries out of the reach of children and pets, as batteries are poisonous if swallowed.
  • If a battery is accidentally ingested, please call the battery ingestion hotline number (202) 625-3333 for further instructions.


  • It is normal for a battery door to break with normal wear and tear. If your battery door breaks, bring it in to our office and we will replace it for you.
  • Do not try to fix the door or remove the battery, as you may cause more damage to the instrument.
  • To help reduce wear and tear on the battery door, do not force the battery into the compartment or open the door too far.
  • If you experience difficulty closing the battery door, take the battery out, flip it over and try again; chances are you are putting it in backwards.
  • Please come in for regular cleanings every two to three months so that we can check the battery doors. This service is provided at no charge when you purchase your batteries, as well as when your hearing instruments are under warranty.


  • Dogs and cats love the smell of earwax and will chew up the devices. Even if your pet has never jumped up on a table or counter before, the scent of the earwax can cause them to find the instruments. Pets are industrious when it comes to getting what they want!
  • Pets are also bothered or entertained by the high-pitched squeal of instruments that have not been turned off completely.
  • Be sure to always open the battery door, even if you have an on/off switch, and put your devices in your hearing instrument saver to keep them safe.


  • Total Hearing Care strongly believes in good, regular maintenance of your hearing devices to ensure that they are constantly working properly.
  • When it is time to purchase new batteries, let that be your reminder to come in to get your hearing instruments cleaned and checked. This allows us to make sure your hearing devices are in proper working condition and will lengthen the life of your hearing instruments.
  • This also gives you an opportunity to get your questions answered. We hear stories that conclude with “Is that normal?” Or, “something strange happened, what does this mean?” Our certified audiology assistants can answer most of your questions. If not, they will have an audiologist contact you as soon as possible to address any concerns.
  • In order to get the most benefit from amplification, your hearing instruments will work best if they are serviced by the manufacturer at least once per year. This allows the manufacturer to check and repair parts that are not easily accessible in the office. For some, more frequent service/repairs are necessary. This service is provided at no charge when the product is under the manufacturer warranty.
  • We highly recommend that each hearing instrument’s warranty be extended for the full coverage period offered by the manufacturer. This is usually four to five years. On average, we expect one to two repairs per year. It is less expensive to keep your devices under the original warranty than it is to pay for each of these repairs outside of the warranty. Generally, after four to five years, most hearing instruments are in need of replacement.