Director of Operations
Malissa has been working in the hearing aid industry for 16 years. She began her career at Total Hearing Care 12 years ago as front office support. When Dr. Jill Copley purchased the company in 2015, Malissa was promoted to Director of Administration and was instrumental in ensuring that the staff was adequately trained in both customer care and day to day operations. As Total Hearing Care continued to expand, so did her role.
In 2017 she was promoted to Director of Operations where she manages the daily operations for a total of four offices across the metroplex. She works closely with both the owner, front office staff and the audiologists to ensure excellent patient satisfaction. In addition to patient care, she also manages patient insurance claims, accounting and billing, and human resources. It is her goal to ensure that Total Hearing Care is prepared to meet and exceed the expectations of each and every patient. She is very passionate about customer care and gains a great deal of satisfaction knowing that the work she does contributes to a greater quality of life for every patient.
