Our Team

“It is, of course, important to understand and stay up-to-date on current technology and the latest advances in science and medicine as it pertains to hearing loss, but even more important is to understand what each person needs and wants from their audiology care. My relationship and connection with a person can mean so much…

“I have enjoyed over 40 years in the field of Audiology, pursuing excellence in hearing health. I have seen remarkable changes in hearing care through the years. Many people who previously experienced difficulty adjusting to hearing instruments are now enjoying the sounds of life, taking part in activities they have been away from for many…

“Ever since the day I became involved with my grandparents’ hearing impairment, I’ve wanted to help anyone with any level of hearing loss. These experiences have allowed me to see firsthand the importance of communication in our relationships and the impact hearing has in everyday life and that is why every patient has my personal…

“I remember one woman who had stopped participating in activities that she enjoyed because of her hearing loss. She loved to go bird watching but was no longer able to because she could not hear the bird calls. She was fit with hearing aids and after wearing them for a month, she hugged me and said, ‘I…

“I have over 25 years of experience in the field of audiology working with patients of all ages in a variety of work environments. Most of my time has been spent in private ENT offices providing diagnostic hearing evaluations and dispensing hearing aids. The best part of my job is helping my patients understand their…

Malissa has been working in the hearing aid industry for 16 years. She began her career at Total Hearing Care 12 years ago as front office support. When Dr. Jill Copley purchased the company in 2015, Malissa was promoted to Director of Administration and was instrumental in ensuring that the staff was adequately trained in…